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Flowol Forums » Flowol Software » General Discussions » Why won't the flowgo box work on flowol 3 eh?

Why won't the flowgo box work on flowol 3 eh? Options
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isopod
Posted: Monday, April 20, 2009 8:47:44 AM
Rank: Newbie
Groups: Member

Joined: 4/20/2009
Posts: 2
Points: 6
Location: uk
Really getting my goat, works fine on 2.93, but we've just spent a packet updating and what for? Cheesed off right now.
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flowoladmin
Posted: Monday, April 20, 2009 9:19:45 PM
Rank: Administration
Groups: Administration

Joined: 4/2/2009
Posts: 10
Points: 30
Dear isopod,

Thank you for your post. My apologies for the frustration with your experience. Please be assured that Flowol 3 is designed to work with the FlowGo interface and the FlowGo does work correctly on all of our test computers.

I will work with you in order to get to the bottom of this problem as swiftly as we can.

Which version of Windows are you using?

Can you tell me whether you are using FlowGo connected via the Serial port or the USB port?

If the USB connection is being used, can you verify that when the FlowGo device is connected that the USB device is showing up in Windows Device Manager? And if it is, is it reported to be connected properly, and with which versions of the drivers?

When you say that the FlowGo box doesn't work, is an error message reported, or will it just not connect?

Please can you follow-up with the answers to the questions above, either on the forum, or you may e-mail me at support@flowol.com

Regards,

Anthony Bowker
support@flowol.com
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isopod
Posted: Friday, July 03, 2009 8:47:24 AM
Rank: Newbie
Groups: Member

Joined: 4/20/2009
Posts: 2
Points: 6
Location: uk
Hi Anthony, sorry didn't log in for a while. Sats etc. Solved it, we needed a patch from the DH site. Our system is heavily firewalled by the LEA and we needed to download the patch to each machine individually until our technician from the local secondary came in for his three hours of support. Flowgo would not connect without it using USB.
Afraid I was having a hacked off morning.

Matt.
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Flowol Forums » Flowol Software » General Discussions » Why won't the flowgo box work on flowol 3 eh?


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